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Cloud Based IT Service Management

Fruition Partners introduced ServiceNow into the Australasian marketplace in 2007 and we are proud to be a ServiceNow® Global Strategic Partner - their top partner tier, and largest partner in the ANZ region.

We also provide certified training, customer support and project management office teams dedicated to supporting ServiceNow customers.

With more than 400 staff focused on ServiceNow, we are the most experienced implementation partner in Australia

Service Now Offering
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The Enterprise Service Management Company

ServiceNow represents the new face of Enterprise Service Management. By offering a single system of record cross the entire enterprise, ServiceNow provides businesses with centralised control and reduced costs.

Fruition Partners has worked with over 4000 ServiceNow implementations. We have developed tools and techniques that enable us to accelerate implementations, perform complex integrations and extend the ServiceNow platform to maximise value across the enterprise.

Fruition Partners Services

Implementation

We offer a range of implementation services from our packaged (KeyStart) services that deliver outcomes on a fixed price to the deployment of embedded resources within your team.

Application Development

We have a proven Agile-aligned approach to designing and delivering applications on the ServiceNow platform. We offer a complete development service from Business Analysts to Developers and Testers.

Support and Managed Services

We offer a range of Support and Administrative services to promote the ongoing improvement and health of your ServiceNow system.

Customer Benefits

Centralised records for the business

One single repository that everybody in your organisation, interacts with and reports on.

‘One’ cloud platform

Reduce cost by consolidating legacy systems into one robust and user friendly cloud platform.

Ready to use

Built-in common processes, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and governance.

Enterprise cloud infrastructure

Scalable and secure hosted solution. Entirely managed through your web browser – no hardware on-premise or complicated client software required.

Best ‘time-to-value’

You can be up and running in weeks – not months.

Customised applications

Friendly graphic interface makes the platform configurable and extensible by non-technical staff.

Over 2000 enterprises are choosing Service Now, contact us to learn more.

BOMGAR

Bomgar is the most secure way to support any computer or device.

Bomgar’s remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.

Bomgar routes all activity through a secure appliance that sits behind your firewall, instead of point-to-point remote access. Once integrated with ServiceNow, Bomgar allows a support representative to generate a remote support invitation directly from the ServiceNow incident to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.

The Bomgar remote support solution is used by thousands of customers who span nearly every imaginable industry, including Government, Education, Financial Services, Healthcare, Retail, and Technology Services. With the ability to support from 1-10,000 technicians, Bomgar is the ideal choice for technology support organisations both large and small.

Learn more about BOMGAR BOMGAR product overview (PDF)
BOMGAR Feature
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Customer benefits

Enhanced support capabilities

Eliminate physical site visits, increase first-call close rates and boost your technician productivity.

Escalate and collaborate

Group reps by skills or permission while allowing the sharing and transferring of sessions accordingly.

Multi-session control

Support your technician productivity by enabling the troubleshooting of multiple systems at once and friendly interface for multi-tasking, automated routines and command shell access.

Jump technology

It gives you unattended access to any supported system anywhere in the world: mac workstations, back-office Linux server or interactive, Windows-based kiosks and POS systems.

Management and reports

Supervise reps' screens and manage the team from your tablet. Track KPIs, store detailed reports for audit and monitor customer satisfaction via surveys.

Join our list of successful customers

Are you ready to join us on an extraordinary journey?
Request a meeting